Bring your store’s materials together
The planned workflow starts with product information and shipping, exchange, and return policies supplied by the seller.
PRE-LAUNCHCUSTOMER CARE FOR SMALL STORES
A thoughtful reply.
A clear source.
Your product details. Your store policies.
A considered reply, ready for your review.
Currently at the product-design stage. Screens below use illustrative sample content.
RNYour store’s reply notebookSAMPLE
CUSTOMER QUESTION
“I ordered yesterday. When will it ship?”
Shipping policyDispatch within 1–2 business days after payment
01Reviewed and sent by the seller
01Grounded in your store’s materials
02Clear about missing information
03The final decision stays with you
BUILT AROUND YOUR STORE
Before the reply,
there’s the looking up.
Product details, shipping rules, return instructions. When those live in different places, even a short question can take several checks. ReplyNaru is a proposed customer-support tool built around that work.
Read the draft alongside its source
See a proposed reply with the policy text behind it. Questions the materials cannot answer are flagged for review.
Check, refine, and send
You check the actual order and any exceptions, adjust the wording, and send the reply yourself.
A CLOSER LOOK
From a customer question
to a considered reply.
Choose a scenario to explore the intended workflow. These are prewritten samples. No AI response is generated and no customer data is transmitted.
01 / THE QUESTION
Seller-provided material
An example policy for a fictional store.02 / A DRAFT WITH CONTEXT
DRAFTSource behind the reply
Sample · No automatic sending
DESIGNED FOR A SECOND LOOK
Thoughtful drafts.
Traceable sources.
Your store’s context
The product is designed around materials supplied by each seller, so drafts can reflect their own products and operating policies.
A source you can revisit
The goal is to show the supporting text alongside each draft. You should be able to check the original before using the answer.
Room for human judgment
Order status and exceptional cases need a person’s attention. Sellers remain responsible for refunds, compensation, and sending each reply.
PLANNED WITH CLAUDE
Connecting your materials
to a useful first draft.
We plan to use the Claude API to turn seller-provided materials and a customer question into a response draft, supporting excerpts, and items requiring further review.
The API integration has not been implemented. The first prototype will evaluate source-grounded responses and how the workflow handles questions with insufficient information.
Store materials + questionClaude APISeller review
WHERE WE ARE
Start small.
Learn from real conversations.
ReplyNaru is a pre-incorporation product concept. The next step is to understand recurring questions in small stores before expanding the feature set.
- NOW
Product design and sample workflow
Defining the target customer, a manual reply workflow, and how supporting sources should appear.
- NEXT
A working first prototype
Plan to build Claude-powered drafts from store materials and questions entered by a seller.
- LATER
Seller feedback and iteration
Seek volunteer sellers to evaluate usefulness, required edits, and information missing from drafts.
FAQ
A few practical questions.
Can I sign up or use it now?
The service is not yet available, and user recruitment has not started. This website presents the product concept and sample workflow. For product questions or feedback, email hello@replynaru.com.
Will it automatically send replies?
The first product is planned around sellers reviewing drafts and sending replies themselves. Store integrations, order lookups, and automatic sending have not been implemented.
Does this website collect customer messages?
This website only displays prewritten examples and has no form for customer messages or personal details. It saves your language preference in your browser. Data handling and retention for the future service will be explained before launch.
What will it cost?
A monthly subscription for sellers is being considered. Pricing and plan limits have not been set. These will be informed by prototype testing and seller feedback.
Is ReplyNaru an official Claude partner?
There is currently no official partnership or startup-program acceptance. This page describes planned use of the Claude API. The product and business are being prepared independently.
A SMALL STORE. A CLEARER REPLY.
A reply that understands your store.
That’s where we’re starting.
Questions about the product, or feedback from your store? We’d like to hear from you.
hello@replynaru.com